Terms & Conditions
These Terms and Conditions (“Terms”) govern the provision of limousine, chauffeur, and related transport services (“Services”) by HF Wedding & Hire Cars (ABN 75 692 279 217) (“the Company”, “we”, “our”, or “us”) to the Client named in the booking confirmation (“the Client”, “you”, or “your”).
By placing a booking or using our Services, the Client agrees to be bound by these Terms.
We may update these Terms to reflect changes in law or regulatory requirements. The version in force at the time of Booking applies to your Booking, unless a change is required by law, in which case that change applies immediately. The current Terms are available on our website or on request
COMPLIANCE WITH TRANSPORT LAWS
The Company and all Chauffeurs will comply with all applicable road, passenger transport and safety laws including the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW) and Regulation Passenger Transport Act 2014(NSW), Road Transport Act 2013 (NSW), Road Rules 2014 (NSW), and all regulations governing limousine, hire car, and point-to-point transport services. This includes, but is not limited to, vehicle seating capacity, seatbelt requirements, child restraint laws and driver fatigue management rules.
1 DEFINITIONS
In these Terms, unless the context otherwise requires:
1.1 “Booking” means a reservation made by the Client for the supply of Services by the Company.
1.2 “Chauffeur” means a driver employed or contracted by the Company who holds the relevant driver authority, licensing and necessary authorisations.
1.3 “Client” means the individual, company, or entity that books the Services.
1.4 “Passengers” means all persons travelling in the vehicle during the hire period.
1.5 “Vehicles” means the limousine, sedan, people mover, or other motor vehicle provided by the Company.
1.6 “Hire Period” means the date and time from the scheduled pick-up until drop-off or completion of the service, including waiting and overtime.
1.7 “Services” means passenger transportation or associated services provided by the Company under a Booking.
1.8 “Force Majeure Event” means any event outside the Company’s reasonable control, including but not limited to natural disasters, road closures, extreme weather, accidents, strikes, public emergencies, or mechanical failure.
1.9 “No Show” occurs where the Client, or Passengers fail to attend the confirmed pickup location at the scheduled pick up time; and no contact is made with the Company or the Chauffeur within 15 minutes of the scheduled pick-up time; and the Client does not provide updated instructions that enable the Service to proceed.
2 BOOKINGS AND CONFIRMATIONS
2.1 All Bookings are subject to availability of Vehicles and Chauffeurs.
2.2 A Booking will only be confirmed when:
(a) The required deposit has been received; and
(b) Written confirmation (email or contract) has been issued by the Company.
2.3 Provisional or unconfirmed Bookings may be released without notice.
2.4 The Client must provide accurate information including pick-up times and location, Passenger numbers, luggage quantity, event details, and interim and final destination.
2.5 The Company reserves the right to refuse or cancel any Booking where details are misleading, incomplete or deemed unsafe including:
(a) False or misleading personal information: where the Client provides false or fraudulent details including name, address contact information or payment method.
(b) Misrepresentation of the event or purpose for engaging the Company: the nature, size, or location of the event is misrepresented, including claims that the service is for private use when it is intended for commercial or public use.
(c) Passenger details: misstating the number, age, or special requirements of Passengers that may affect the Company’s safety or legal compliance.
2.6 Booking Variations:
(a) The Client may request changes to the Booking details, including additional stops, changes to planned route, or alterations to timing. All variations are subject to Chauffeur availability, safety considerations, and the impact on subsequent bookings.
(b) Additional Stops and Route Changes:
(i) Requests for additional stops or changes to agreed route may be approved at the discretion of the Chauffeur or the Company.
(ii) Any additional distance travelled outside the original itinerary will be charged at a rate of $50.00 per kilometre.
(iii) If the variation substantially extends the Hire Period, the time extension rates in clause 2.6(c) will apply.
(c) If the Client requests additional time beyond the scheduled Hire Period, the following charges will apply:
(i) Additional time will be charged in increments of 15 minutes, charged at $25.00 per quarter hour.
(ii) Time extensions begin immediately once the scheduled Hire Period end time is exceeded.
(iii) Overtime is subject to fatigue management obligations, Chauffeur working time laws, the Vehicle’s next scheduled booking; and traffic, route and safety conditions.
(iv) If the Chauffeur reasonably determines that extending the Service would breach safety or legal requirements, the request may be refused.
(d) The Company may refuse or limit a variation where fulfilling the request would cause delays or disruption to subsequent confirmed Bookings. Where the variation cannot be accommodated, the service will proceed under the original Booking details.
(e) If a variation changes the nature of the Booking (e.g. transfer to wedding hire), revised pricing, and surcharges will apply. The adjusted fee must be paid before the variation is confirmed.
(f) All variations are subject to:
(i) Road safety laws;
(ii) Traffic and parking restrictions;
(iii) Maximum passenger limits;
(iv) Driver fatigue rules; and
(v) Conditions that ensure the safety of Passengers, the Chauffeur, and the Vehicle.
3 PAYMENT TERMS
3.1 A non-refundable deposit is required to secure all Bookings:
(a) A deposit of $220.00 per Vehicle is payable at the time of Booking for weddings.
(b) A deposit of $100.00 per Vehicle is payable at the time of Booking for transfers.
3.2 The balance of payment is due and payable by the start of the Hire Period.
3.3 Accepted payment methods include EFT, credit/debit card, or approved accounting invoicing.
3.4 Credit card payments will attract a surcharge of 2% to cover merchant processing fees.
3.5 The Company reserves the right to withhold vehicle dispatch if payment has not been received in full.
3.6 Prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.
4 CANCELLATIONS AND REFUND POLICY
4.1 All cancellations must be made in writing (email is accepted).
4.2 The deposit payable under clause 3.1 forms part of the total booking fee and will be applied toward any cancellation fees payable under this clause.
4.3 If you cancel more than 30 days before the Hire Period, we will refund all amounts paid less a $75.00 administration fee; 30-15 days, we will retain 25% of the total hire price; 14-7 days, we will retain 50% of the total hire price; and fewer than 7 days, we shall retain 100% of the total hire price. The amount retained represents a genuine pre estimate of our loss at short notice (including allocation of vehicle/driver, administrative time and lost booking opportunities). Where we are reasonably able to mitigate all or part of that loss (for example by rebooking the slot), we will reduce the charge accordingly and refund the difference within 10 business days, with reasonable evidence provided on request.
4.4 Forfeiture of Deposit:
(a) If the Client breaches any material term of this Agreement, including but not limited to conduct that endangers the driver or damages the Vehicle, the deposit will be forfeited.
(b) If the Company identifies any conduct stipulated in clause 2.5 the deposit will be forfeited in full if already paid.
4.5 Force Majeure:
(a) Neither party is liable for delay or failure to perform caused by a Force Majeure Event. Obligations are suspended for the duration. If a Force Majeure Event prevents us from providing the Service on the Hire Date, we will use reasonable endeavours to offer a substitute date or Vehicle; if not accepted, we will refund amounts paid for undelivered Services in accordance with the Cancellation Policy stipulated in clause 4.3.
4.6 Refunds will be processed within 10 business days where applicable.
4.7 Rescheduling Policy:
(a) The Client may request to reschedule or change the Booking date by providing written notice to the Company (email accepted). All rescheduling is subject to Vehicle and Chauffeur availability.
(b) The Client is entitled to one (1) complimentary reschedule with the original deposit being transferred provided that:
(i) The new date is within the same calendar year as the original Booking; and
(ii) The Company has availability for the requested date and time.
(c) Any additional rescheduling requests (beyond the one complimentary change) will incur a Date Change Fee of $50.00 per change, payable before the new Booking date is confirmed.
(d) Multiple reschedules may also result in a price adjustment if rates for the new date are higher (e.g. peak season, public holidays, or weekends).
(e) If a rescheduling request is made within the cancellation period set out in clause 4.3, the applicable cancellation fee will still apply unless the company is able to rebook the original date.
(f) If the reschedule results in a change of event type:
(i) New pricing and minimum hire durations will apply; and
(ii) Any additional fees must be paid before the new booking is confirmed.
(g) Where a Booking must be moved due to a genuine Force Majeure event (clause 4.5):
(i) The Client may rebook to another available date without penalty
(ii) The Deposit will be transferred to a new date, and
(iii) The Booking may be moved once at no cost, with further changes subject to the standard rescheduling fee.
4.8 No Show Policy:
(a) Where a no show occurs, the following will apply:
(i) The Client will be charged 100% of the total Booking fee, as the Company has allocated the Vehicle and the Chauffeur, to the Booking and is unable to reallocate the service at such short notice.
(ii) Any amounts already paid, including the Deposit, will be applied toward the outstanding fee.
(iii) If additional travel time, waiting time, or repositioning logistics have been incurred, the Company may charge the Client for those reasonable costs.
(b) If the Client contacts the Company or Chauffeur within the 15-minute grace period, the Company will make reasonable efforts to continue the Service, subject to:
(i) Chauffeur availability;
(ii) Legal working hour limits; and
(iii) The impact on subsequent bookings.
(c) The no show charge represents a genuine pre-estimate of the Company’s loss, including allocation of the Vehicle, Chauffeur labour, fuel, administration, and lost booking opportunities, and is not intended to operate as a penalty. Where we reasonably mitigate part of the loss, the charge will be reduced accordingly. Upon request, we will provide reasonable evidence of the basis of the charge
5 CLIENT OBLIGATIONS AND CONDUCT
5.1 The Client is responsible for the behaviour and safety of all Passengers.
The Chauffeur’s instructions must be always followed for them to be able to fulfill their obligations and duty of care.
5.2 Seat belts must be worn by all Passengers at all times.
5.3 The following are strictly prohibited in all Vehicles:
(a) The Client must not behave in an offensive manner or use inappropriate language which includes but not limited to offensive language or gestures: using profane, discriminatory, racist, sexist, or otherwise derogatory language or gestures directed at the Chauffeur, or any third party.
(b) Smoking or vaping;
(c) Behaviour that may distract the Chauffeur or cause risk to safety which includes but not limited to;
(i) physical interference: touching, obstructing, or attempting to communicate with the driver while the Vehicle is in motion
(ii) obstructing vision or communication: blocking the Chauffeur’s mirrors, windows or verbal communication devices
(iii) unsafe movement in the Vehicle: standing, changing seats, or moving around while the Vehicle is in motion
(d) Standing through sunroofs, throwing items from the vehicle or misuse of emergency exits.
5.4 A strict no alcohol policy applies to all school formals, graduations, and school-related events, regardless of the age of any passengers travelling.
5.5 If alcohol is found to be present in the Vehicle during such events, the Booking may be immediately terminated and all Passengers may be required to exit the Vehicle at a safe location, with no refund provided.
5.6 The Client takes full responsibility that all alcohol consumed in the hired Vehicle in circumstances other than those identified in clause 5.5 is done so by persons over the age of 18.
5.7 Food must not be consumed within the Vehicle at any time unless prior approval has been granted for medical reasons.
5.8 Any permission for medically required food consumption must be advised and approved before the date of service.
5.9 The Client must ensure that the Passenger numbers do not exceed the Vehicle’s legal seating capacity.
5.10 The Chauffeur reserves the right to refuse to commence the Service or to terminate the Service immediately, without refund, if any Passenger behaves unlawfully, dangerously, offensively, or in a manner that interferes with the Chauffeur’s ability to perform their duties. This includes, but is not limited to, circumstances where the Passenger is intoxicated, carrying prohibited or unsafe items, refuses to wear a seatbelt, or otherwise creates an unsafe or unlawful transport environment.
5.11 Where the Service is terminated under this clause, the Chauffeur will make reasonable efforts to safely drop off the Passengers at an appropriate public location. All Hire charges, including cleaning fees, damage costs, additional kilometres and any applicable waiting or overtime charges, will remain payable in accordance with these Terms.
6 SUPERVISION REQUIREMENTS – CHILDREN AND TEEN EVENTS
6.1 The Client is responsible for notifying us at the time of Booking if any Passengers under 7 years of age will be travelling in the Vehicle. In respect to children travelling:
(a) Under NSW Law, children under the age of 7 must be transported in an approved and correctly fitted child restraint or booster seat appropriate for their age, height and weight.
(b) If a lawful child restraint cannot be safely fitted in the requested Vehicle, or if the required restraint is not available, the Company reserves the right to:
(i) Refuse to transport the child;
(ii) Substitute another compliant Vehicle (if available); or
(iii) Cancel the Booking in relation to the affected Passenger(s).
(c) A refusal of transport for safety or legal compliance reasons does not constitute a breach of this Agreement by the Company.
(d) The above requirements apply subject to NSW point to point transport laws and any applicable exemptions. We may adopt stricter safety practices. If a compliant restraint cannot be safely fitted, we may refuse transport for affected Passengers without breach
6.2 The Client is responsible for ensuring that all children travelling are:
(a) Seated in an approved restraint;
(b) Buckled in correctly; and
(c) Supervised at all times.
6.3 If the Client provides their own restraint, the Client must ensure it is Australian Standard-approved and in good working condition.
6.4 We are not liable for delays, refused transport, or termination of the Hire caused by the Client’s failure to comply with child restraint laws or safety requirements and any portion of the Service unable to be performed for these reasons remains fully chargeable.
6.5 For children’s parties, teen parties, and school events, at least one responsible adult must accompany the group inside the Vehicle at all times. This includes school formals, year 6 graduations, school events and/or functions.
6.6 The supervising adult must be over 25 years of age and accepts full responsibility for the conduct and safety of minors during the Booking period.
7 DAMAGE, CLEANING AND LIABILITY FOR LOSS
7.1 The Client shall be liable for any:
(a) Deliberate or malicious damage to the Vehicle or equipment by any Passenger during the Hire Period which includes but is not limited to;
(i) physical damage: scratching, denting, breaking or otherwise damaging the interior or exterior surfaces of the Vehicle, including upholstery, paintwork, fittings, and fixtures.
(ii) Vandalism or graffiti: marking, defacing, or writing on any part of the Vehicle
(iii) Tampering with equipment: interfering with or damaging vehicle components or systems of the Vehicle
(b) Excessive cleaning as a result of spillage, vomiting, or litter;
(c) Missing or damaged items such as glasses, lights, or equipment.
(d) Any cleaning fees or damage resulting from food consumption within the Vehicle.
7.2 Standard flat cleaning fee is $350 minimum and is subject to increases for significant odour remediation or soiling.
7.3 If any repair, additional cleaning or maintenance is required above the $350 minimum cleaning fee, the Client authorises the Company to charge the credit card on file for damage or cleaning costs and agrees to indemnify the Company against the actual related expenses.
7.4 Where the Company charges an additional fees under clause 7.3, they must provide the client with evidence and invoices of those costs incurred.
8 VEHICLE SUBSTITUTION AND BREAKDOWN
8.1 The Company will use all reasonable endeavours to supply the specific Vehicle booked by the Client.
8.2 If the booked Vehicle becomes unavailable due to mechanical failure, accident, or any unforeseen circumstance, the Company may provide a substitute Vehicle of equal or higher standard, subject to availability.
8.3 If a substitute Vehicle is provided but the Service is only partly performed or materially delayed, the Client will be entitled to a pro-rata refund of the Hire fee to reflect the portion of the Service not supplied.
8.4 In the circumstance that we are unable to provide any substitute Vehicle, the Client will be entitled to a full refund of the Hire fee paid for the affected Booking. Additionally, and without admitting liability, the Company may at its discretion offer a modest ex-gratia transport contribution to assist the Client in reaching their destination.
9 ACCESSIBILITY AND SPECIAL ASSISTANCE
9.1 The Client is encouraged to advise us at the time of Booking of any accessibility needs, mobility requirements, medical conditions, or special assistance required by any Passenger, so that an appropriate Vehicle and safe assistance can be arranged.
9.2 While the Company and Chauffeurs will take reasonable steps to accommodate disclosed needs, certain Vehicles may not be suitable for Passengers requiring mobility aids, wheelchairs, or specialised access. The Company will recommend an appropriate Vehicle option where available.
10 PROHIBITED ITEMS
10.1 The following items and behaviours are strictly prohibited at all times during the Hire:
(a) Smoking of any kind, including cigarettes, cigars, or any smoking devices.
(b) Vaping or e-cigarettes.
(c) No shots or hard liquor shot servings.
(d) No red wine, dark-coloured beverages or staining drinks inside the Vehicle.
(e) No mixing of drinks while in the Vehicle.
(f) Weapons of any kind, whether lawful or unlawful.
(g) Illegal drugs or controlled substances.
(h) Hazardous materials, including flammable liquids, chemicals or dangerous goods.
(i) Fireworks, sparklers or pyrotechnic items.
(j) Any item or behaviour that, in the Chauffeur’s reasonable opinion, creates an unsafe, unlawful, or damaging condition.
10.2 If any Passenger brings a prohibited item into the Vehicle or engages in prohibited conduct, the Chauffeur may:
(a) Refuse to commence the Hire; or
(b) Immediately terminate the Hire.
10.3 In such circumstances stated in clause 10.2:
(a) No refund will be issued.
(b) All Hire fees and additional charges remain payable; and
(c) The Client is responsible for any cleaning, repair or damage costs resulting from the breach
11 MULTIPLE VEHICLES AND COORDINATION (WEDDINGS)
11.1 For wedding Bookings involving multiple Vehicles, the Client must nominate a single contact person responsible for coordinating schedules, locations, and timing with the Company.
11.2 The Company will coordinate the Vehicles in accordance with the agreed wedding schedule; however, the Client is responsible for ensuring all parties are ready at the scheduled times.
11.3 Where any part of the wedding party is running late, Vehicles may be delayed or required to proceed without certain passengers to maintain the overall schedule. Additional waiting time or overtime charges will apply.
12 LUGGAGE AND PROPERTY
12.1 Luggage is carried at the Client’s own risk.
12.2 The Company shall not be liable for any damage to fragile, valuable or oversized items that were not disclosed to the Company prior.
12.3 Where possible, all lost property shall be retained for 21 days, and collection must be arranged by way of appointment.
13 SERVICE STANDARDS AND CHAUFFEUR DUTIES
13.1 All Chauffeurs are professionally trained, uniformed and licensed.
13.2 The Chauffeurs shall assist with doors, any luggage and maintain a clean, and comfortable environment for the Client.
13.3 The Chauffeurs will not exceed legal speed limits and must adhere to all road regulations.
13.4 The Chauffeurs may decline any route, stop or instruction that would breach road rules, parking restrictions or safety requirements. The Chauffeur’s decision on safe routing and stopping locations is final.
14 DELAYS, FORCE MAJEURE AND EXTERNAL FACTORS
14.1 The Company shall not be responsible for any delays or cancellations due to:
(a) Traffic congestion, accidents, road closures, or weather;
(b) Flight delays or rescheduling; or
(c) Events beyond the Company’s reasonable control:
14.2 The Company will make any and all reasonable efforts to minimise disruptions and may adjust pick-up times if reasonable and practicable.
14.3 If a Force Majeure event causes the prevention of delivery of service, the Company’s obligations are suspended for the duration of that event or Hire Period.
15 INSURANCE AND INDEMNITY
15.1 The Company warrants that it holds the appropriate public liability, motor Vehicle and professional indemnity insurance.
15.2 Passengers are covered only to the extent provided under the statutory compulsory third-party (CTP) insurance.
15.3 The Client indemnifies and holds harmless the Company, its employees, and agents from all claims, damages, and losses including that arise from:
(a) the Client and/or Passenger’s own misuse of the Vehicle which includes but not limited to any loss, damage, or injury resulting from the Client’s or the Passenger’s improper use of the Vehicle, including tampering with equipment, overloading, or failure to comply with instructions provided by the Chauffeur or the Company.
(b) the Client and/or Passenger’s unlawful acts, negligence or misconduct which includes but not limited to any act of negligence, recklessness, or disorderly conduct by the Client or Passengers which causes or contributes to damage, injury, or loss suffered by the Company, its employees, other Passengers, or third parties.
(c) the Client’s breach of these Terms except to the extent caused or contributed to by the Company’s negligence, breach of law, or breach of these Terms.
15.4 The Client’s obligation to indemnify the Company under this extends to all consequential losses, including repair costs, legal costs and any third-party claims made against the Company as a result of the Client’s actions or omissions.
16 LIMITATION OF LIABILITY
16.1 The Company’s liability for any claim shall be limited to the total hire fee paid.
16.2 Nothing in these Terms limits any rights or remedies under the Australian Consumer Law (ACL). Where the Services fail to comply with consumer guarantees and the failure is not a major failure, we will (at our option) re supply the Services or refund the cost of the affected Services. Where there is a major failure, you are entitled to choose a refund or re supply. To the maximum extent permitted by law, our aggregate liability for loss arising in connection with the Services is limited to the total Hire fee paid for the affected Service. This limitation does not apply to personal injury or death caused by our negligence, loss caused by our fraud, wilful misconduct or gross negligence, or liability that cannot be excluded or limited by law. We are not liable for indirect or consequential loss, except to the extent such loss is not excludable by law.
16.3 In addition to the limitation set out in clause 16.2, the Company shall not be liable for any consequential, incidental, or indirect damages including:
(a) Missed flights or appointments;
(b) Loss of profits or opportunities for the Client; or
(c) Any emotional distress or inconvenience experienced by the Client.
17 PRIVACY AND DATA HANDLING
17.1 The Company will collect and store personal information solely for Booking and operational purposes.
17.2 The Company complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to the storage, use and disclosure of personal information.
17.3 The Company may collect personal information such as names, contact details, event details (for examples, wedding date and locations), booking and payment details, flight numbers and arrival times, and communications with us.”
17.4 The Company may collect limited ‘sensitive information’ (for example, health or accessibility needs) only with your consent and only where necessary to provide the service.”
17.5 We collect personal information directly from you (online, by phone, email or in person), from your authorised representative (e.g., wedding planner), and, where relevant, from public or third-party sources such as booking platforms or flight status providers.
17.6 We use your personal information to: process and manage bookings; provide chauffeur services; coordinate vehicles and drivers; take payments and manage invoices; communicate with you; manage safety and insurance; handle complaints and disputes; comply with legal obligations; and improve our services.
17.7 With your consent, we may use your contact details for direct marketing of our services. You can opt out at any time
17.8 We disclose personal information to our chauffeurs and subcontracted drivers; payment processors and banks; IT and booking platform providers; email/SMS service providers; insurers and our professional advisers; venues and event coordinators where needed for logistics; and government authorities where required by law.
17.9 Some service providers may be located outside Australia or store data in overseas data centres. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it in a way that is substantially similar to the APPs (for example, by using contractual safeguards).
17.10 The Company will take reasonable steps to protect all personal information against misuse, loss, unauthorised access, modification, or disclosure.
17.11 We retain personal information for as long as needed to provide services and for a reasonable period afterwards to comply with legal, tax, insurance, and record keeping requirements. After that, we take reasonable steps to destroy or de identify the information. Typical retention periods are: booking and invoice records—7 years; incident and insurance records—up to 7 years from closure; GPS/telematics—up to 12 months unless required longer for an investigation.
17.12 Personal Information will not be disclosed to third parties except where required by law or for operational necessity (e.g. chauffeur requiring contact details of Client to fulfill service requirements).
17.13 Vehicles may be fitted with dashcams and, in some cases, interior cameras for safety, security and incident investigation. Any recordings are handled in accordance with our Privacy terms, retained only for a reasonable period, and disclosed where required by law or for insurance/safety purposes,
17.14 You may request access to and correction of your personal information. If you have a privacy complaint, please contact us in writing. If unresolved, you may contact the Office of the Australian Information Commissioner. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient protects it consistently with the APPs.
18 MARKETING AND PHOTOGRAPHY
18.1 The Company may take general photographs of Vehicles for promotional purposes and marketing purposes.
18.2 We will not use any identifiable images of the Client or Passengers for marketing purposes unless the Client has expressly provided written consent at the time of the Booking or thereafter.
18.3 Providing or refusing consent for identifiable images is entirely optional and will not affect the Client’s Booking or the provision of Services in any way.
18.4 The Client may withdraw consent at any time by providing written notice to the Company. Withdrawal will apply to any future use and will not require removal of material already published.
18.5 Clients may request exclusion from all marketing photography at any time in writing, and the Company will take reasonable steps to ensure such images are not captured or used.
19 AUTHORISATION TO CHARGE AND SECURITY DEPOSIT
19.1 The Client authorises us to obtain a pre-authorisation or take a security deposit of AUD $300 from a valid credit or debit card prior to the commencement of the Hire Period.
19.2 The security deposit serves as security for any additional charges that may arise under these Terms, including damage, excess cleaning, overtime, waiting time, tolls, parking, airport fees, and other determinable charges.
19.3 The pre-authorisation amount may remain on hold for up to 7 business days (or the timeframe permitted by the card issuer) after the Hire Period concludes.
19.4 By making a Booking, the Client expressly authorises us to charge the card on file for:
(a) The balance of the Hire fee;
(b) Any additional kilometres, waiting time, route variations, or overtime charges;
(c) Tolls, parking fees, and airport levies incurred during the service;
(d) Reasonable cleaning or repair costs required due to the Client’s or Passenger’s actions; and
(e) Any amounts payable under these terms that have not been otherwise paid.
19.5 The Company will provide reasonable evidence of any additional charges before processing a payment against the card on file, including (where applicable);
(a) Photographs of any damage or excessive cleaning required;
(b) Repair, cleaning or replacement invoices or quotes;
(c) Odometer readings, GPS logs or Chauffeur record for additional kilometres;
(d) Time records for waiting time or overtime;
(e) Toll statements, airport levy receipts or parking fee receipts; and
(f) A written explanation of the basis of each charge.
19.6 No charge for damage or cleaning will be processed until the information in clause 19.5 has been supplied to the client
19.7 If the Client disputes a charge, we will reasonably consider the objection and provide any additional evidence reasonably required to substantiate the charge.
20 ASSIGNMENT AND SUBCONTRACTING
20.1 The Company may engage qualified subcontractors to perform all or part of the Services. We remain fully responsible for the acts, omissions, and performance of any subcontractor as if the Services were performed by the Company itself.
20.2 The Client may not assign or transfer their Booking or rights under these Terms without the Company’s prior written consent.
21 GOVERNING LAW AND DISPUTE RESOLUTION
21.1 These Terms are governed by the laws of New South Wales, Australia and the courts of New South Wales have exclusive jurisdiction over these Terms.
21.2 If there is any dispute arising between the parties in relation to the Terms, a party may issue a written notice of dispute that expressly specifies any alleged breach of these Terms.
21.3 The responding party to a dispute notice must provide written reasons in response notice within seven (7) days.
21.4 In the circumstance where no agreement can be made between the parties, disputes may be referred to mediation under the Resolution Institute Mediation Rules before litigation.
21.5 All parties must act in good faith in relation to any dispute in relation to the Terms, including relation to any dispute notice issued.
22 ACCEPTANCE
22.1 By confirming a Booking, paying a deposit, or using the Company’s services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions in full.
22.2 The Client acknowledges that they have been provided with a reasonable opportunity to review these Terms prior to entering into the agreement and to seek clarification of any matter if required.
22.3 Nothing within these Terms limits, excludes, or modifies any rights, remedies, or guarantees that cannot be lawfully excluded.
23 CONTACT DETAILS
HF Wedding & Hire Cars ABN: 75 692 279 217
Registered Office: 6 Harris Road, Five Dock NSW 2046
Email: sales@hfweddingcars.com.au
Phone: (02) 9799 2222 / 0414 959 565
Website: www.hfweddingcars.com.au