Car Hire Terms

Conditions of Hire

• Vehicles are supplied for the transfers they are hired for.
• You can book vehicles tailored to your specific needs; please call us for more details.
• All vehicles have a minimum hire time of 1 hour. However, wedding vehicles require a minimum of 2-3 hours depending on the vehicle being hired. Wedding transfers may also be arranged, please call for further details.
• After making the initial deposit, payments for Wedding bookings must be finalised 1 week before the Wedding day.
• General hire booking payments must be finalised upon our driver’s arrival at the pick-up location.
• Overtime/Waiting time is payable at the rate applicable to the car ordered. This is calculated per quarter hour and is payable upon arrival at the final destination.
• Payments are to be made via bank transfer, Credit Card or cash.
• Credit card payments using Visa, Mastercard or American Express attract a 2% surcharge each.
• Every effort is made to provide the exact make & model ordered, but in the event of a mechanical fault or accident, the next best vehicle will be used.
• All vehicles are non–smoking.
• Intoxicated passengers will not be permitted to enter the vehicles.
• An adult passenger will need to accompany passengers under the age of 15 years.
• For all bookings with a child under the age of 7, the client will need to provide an appropriate child restraint for the child/children. Please advise us when making a booking if this is applicable.
  • Our team can assist with installing your child restraint devices into our vehicle. However, we will not be responsible for these devices.
• Please note that all Limousine bookings (Hummer, Chrysler, Mercedes Limousines) are subject to the vehicle having access to the itinerary provided to us.
  • If your hired vehicle is restricted from accessing a road or requested location due to its size, the driver will pull up as close as possible at their discretion. This decision will be made with safety considerations for the client, driver and vehicle.
• Customers are liable for all damages to the vehicle.
• If the vehicle is returned in an excessively dirty condition requiring extensive cleaning or sanitization, the hirer will be responsible for covering the full cleaning or repair costs, as well as any resulting loss of use of the vehicle.

Cancellation Policy

All bookings require a non-refundable deposit of at least $220 per vehicle. See additional details below depending on the type of booking.

Weddings: Wedding bookings cancelled within 3 months of the event will be charged the full amount of the booking. Extraordinary circumstances may be considered for an exception at management’s discretion. Wedding vehicles cancelled earlier than 3 months will lose their deposit.

General Hire: Cancellations within 28 days of the transport date will be charged the full amount of the booking. Vehicles cancelled before 28 days will lose their deposit.